Refund & Return Policy

Effective Date: 1.1.2025

1. Advertising Services

BTown LLC is dedicated to providing high-quality advertising solutions for Bloomington, Indiana businesses and college students. Please review the following terms related to our advertising services:

• Refunds: Advertising services are non-refundable once the campaign has started. If you encounter any issues, please contact our support team for assistance.
• Cancellations: You may cancel future ad campaigns before they begin for a full refund. Cancellations must be requested at least 48 hours prior to the scheduled start date.
• Adjustments: Modifications to live campaigns may be requested but are subject to approval and potential additional fees.

2. Merchandise

Our merchandise shop offers a variety of products celebrating Bloomington and college life. The following policies apply to merchandise purchases:

• Returns: Merchandise can be returned within 30 days of purchase for a full refund or exchange. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
• Non-Returnable Items: Customized or personalized items cannot be returned unless they arrive damaged or defective.
• Refund Process: Refunds will be processed within 7-10 business days after the returned item is received and inspected. Refunds will be issued to the original payment method.
• Exchanges: Exchanges for different sizes or colors are subject to product availability. Contact us to confirm stock before returning your item.
• Damaged or Defective Items: If you receive a damaged or defective item, please notify us within 7 days of receipt. Include photos and a detailed description of the issue to expedite the resolution process.

3. How to Initiate a Return or Refund

If you need to initiate a return or request a refund, please follow these steps:

• Contact Us: Reach out to our customer support team via email or phone to notify us of your request.
• Provide Documentation: Include your order number, receipt, and any relevant photos or details in your communication.
• Shipping Instructions: Our team will provide detailed instructions for returning the item, including the return address.
• Processing Time: Once we receive your return, we will inspect the item and process your refund or exchange within the stated time frame.

4. Contact Information

If you have questions about this policy or need assistance with a return or refund, please reach out to us:

Email: support@btown.app

We appreciate your support and are committed to ensuring a positive experience with BTown LLC!

Last Modified: 1.1.2025

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