Shipping Policy
Effective Date: 1.1.2025
Welcome to Btown.app! This Shipping Policy outlines the terms and conditions for the shipment of merchandise purchased through our platform. By placing an order with us, you agree to the terms outlined below.
1. Order Processing
All orders are processed within 1-3 business days (Monday-Friday, excluding holidays). During peak periods or sales, processing times may be extended. Once your order is processed, you will receive an email confirmation along with tracking information to monitor your shipment.
2. Shipping Options & Delivery Times
We offer multiple shipping options to suit your needs. Delivery times are estimates and may vary due to factors such as carrier delays, weather, or holidays.
- Standard Shipping: Typically delivered within 5-7 business days after processing.
- Express Shipping: Delivered within 2-3 business days after processing.
- Local Pickup: Available exclusively for Bloomington, Indiana residents. You will receive an email with pickup details once your order is ready.
3. Shipping Rates
Shipping rates are calculated during checkout based on your location and chosen shipping method. Free standard shipping is available for orders over $50. Please note that express shipping options may incur additional fees.
4. International Shipping
Currently, we only ship to addresses within the United States. We are actively working on expanding our shipping capabilities to serve international customers in the future.
5. Order Tracking
Once your order ships, you will receive an email with a tracking number. Use this number to monitor the status and location of your shipment. Please allow up to 24 hours for tracking information to update after shipment.
6. Issues with Shipping
If your order is delayed, damaged, or lost during transit, please contact our support team as soon as possible. Provide your order number and any relevant details to help us resolve the issue efficiently. You can reach us at support@btown.app.
7. Cancellations and Modifications
Once an order has been placed, it cannot be modified. If you need to cancel your order, please contact our support team immediately. Cancellation requests made after the order has been processed may not be accommodated.
8. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the revised date will be indicated at the bottom. Please review this policy periodically to stay informed about our shipping practices.
9. Contact Information
If you have any questions or concerns regarding our Shipping Policy, please feel free to reach out to us. We are here to assist you!
Email: support@btown.app
We appreciate your support and are committed to ensuring a positive experience with BTown LLC!
Last Modified: 1.1.2025
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